No goods may be returned without prior authorization.
There is a 20% restocking fee after 30 days on all returns. If the items returned in 30 days or less, there is no restocking fee.
The item must be packaged in a way that will prevent damage during shipping, and items with damage beyond the initial complaint will not be accepted. You must insure the item for the total amount on your original invoice.
Edward Kurstak reserves the right to investigate all replacement claims and expects full co-operation by the returning party throughout the replacement process.
We will notify you via e-mail of your refund once we have received and processed the returned item. After we receive the returned item, you can expect a refund in the same form of payment originally used for purchase within 14 business days. We are happy to work with you to make the returns process as smooth as possible.